Refund Policy

Cancellations and Refund Policy:

Once users are admitted to a specific program or service and the payment is made, the paid amount will be reflected in their user account. Users have the option to migrate from one admitted program or service to another, subject to availability and conditions, and their funds will be adjusted accordingly, but not refunded. If a user wishes to migrate from one program to another, they must inform P2A within 72 hours of admission. Migration can only be offered once and P2A may accept or reject the migration based on conditions. In case of a technical payment error resulting in overpayment, the user must claim a refund for the excess amount within 3 days, and the refund will be processed within 7-10 working days. Refunds for payments made using mobile financial services, debit/credit cards, or internet banking will be credited back using the respective payment method. If a user is not refunded within the specified time, they should contact P2A at for further investigation.